Support
All requests go to one address: support@noiseandgrit.com. Include the details listed below for your topic. That is the fastest way to a solution.
Orders & downloads
Sample packs and MPC expansions: missing download e-mail, expired or used-up download link, damaged files, order questions.
Please include:
- the e-mail address used for the order
- product name and order date
- the order or transaction reference, if you have it
Software & licences
PatternBridge and other software: installation, activation and unexpected results. Many answers are in the PatternBridge user guide (Deutsch).
Please include:
- product name and version (shown at the bottom left of the app)
- Windows version
- what you did, what happened, and a screenshot if possible
- for conversion issues: the file that causes the problem, if you can share it
General questions
Questions before buying, compatibility, feedback and everything else.
Privacy & legal
Data protection requests, legal notices and rights questions.
See also the Privacy Policy.
Before you write
A few answers that often help.
- Refunds
- See the Refund Policy for downloads and software.
- MPC firmware
- Patterns saved as firmware 3.x do not load on firmware 2.x. Details on the PatternBridge page.
- Activations
- A PatternBridge licence can be activated on up to two computers. To move to another computer, deactivate the old one in the app first. Uninstalling alone does not free the activation. If the old computer is no longer accessible, write to us, preferably from the e-mail address used for the purchase.
- Internet & offline use
- Internet is needed for activation and deactivation. After successful activation, PatternBridge can be used offline without a time limit. Licence checks run automatically when the licensing service is reachable; connection failures and temporary service errors do not disable an activated installation. A reinstallation or a new computer may require online activation again.
- Support report
- PatternBridge can create a support report as a ZIP file. It is never sent automatically. Check its contents, then attach it to your e-mail.